There are different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one below is applicable to your chosen experience prior to confirming your booking. This information can be found on every experience we offer under the Cancellation Policy section.
Free Cancellation
[Cancel Charge]
‐7 days before tour start time: 50%
‐2 days before tour start time: 75%
‐On the day of the tour: 100%
-For a full refund, you must cancel at least 7 days* before the experience's start time.
-If you cancel less than 7 days* before the experience's start time, the full amount you paid will not be refunded.
-Any changes made less than 7 days* before the experience's start time will not be accepted.
‐Cut-off times are based on the experience’s local time.
Non-refundable
-These experiences are non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount paid will not be refunded.
Strict (for group booking)
[Cancel Charge]
-30 days before tour start time: 50%
-15 days before tour start time: 75%
-7 days before tour start time: 100%
-For a full refund, you must cancel at least 30 full days* before the experience's start time. Any changes made less than 30 full days* before the experience's start time will not be accepted.
-For a 50% refund, you must cancel 15 full days* before the experience's start time.
-If you cancel less than 7 full days* before the experience's start time, the amount you paid will not be refunded.
‐The above cancellation charges apply to group bookings of 10 or more guests. In addition, if the reservation is made as a group of 10 or more people at the time of reservation, this cancellation fee will be applied even if the number of participants decreases.
‐Cut-off times are based on the experience’s local time.
Custom
Special cancellation policy might be subject to specific product. The specific terms and conditions for an experience with a custom cancellation policy can be found on the experience page within the Cancellation Policy section.